| Question | Answers |
| You price is expensive than others | Sorry! Yes. Our price may be a few expensive than others, but we can support more updates, pictures, videos during production,And our team are all skiled, we can understand more |
| Can you send me invoice via payapl | Sorry! Yes. Our price may be a few expensive than others, but we can support more updates, pictures, videos during production,And our team are all skiled, we can understand more Yes. I will send via Paypal and here’s the link |
| Can your factory do 3D metal effect with hard enamel? | We made many, but it depends on the design, sometimes it’s unworkable |
| Does enamel/print sample include an additional sample showing any color changes? | Yes. you can change enamels after enamel sample done and prints after print sample done It many need extra sample fee if there’re too many revisions, for example many changes over thwice |
| Do you guys have a alibaba storefront? | Sorry. We don’t have that, Payment via Paypal as goods only, You can choice 100% pay after ordering or 50% after artwork confirmed and 50% before shipping. |
| Do you work through alibaba? | Sorry. We don’t have that, Payment via Paypal as goods only, You can choice 100% pay after ordering or 50% after artwork confirmed and 50% before shipping. |
| Hello! Do you have a price list and moq info for your pins? | Sorry. We don’t have a price list, Do you have more details? Our prices depends on your design, size, quantity etc. |
| I want to make pins, what’s the steps? | Do you have any proof or sketch? We also need the quantity as price depends on your designs and size, quantity etc. |
| I was wondering how I can get a quote for an order and what you require to get started. | Do you have more details? Our prices depends on your design, size, quantity etc. |
| What’s your price to make pins? | Do you have more details? Our prices depends on your design, size, quantity etc. |
| Hello, I am looking into making pins and I’m wondering how your pricing works. | Do you have more details? Our prices depends on your design, size, quantity etc. |
| Can you make artwork for me first? | Yes. Free Artwork in 24 – 48 hours. |
| What’s your payment term? | Payment via Paypal as goods only, You can choice 100% pay after ordering or 50% after artwork confirmed and 50% before shipping. |
| Do you guys to payment plans? | Payment via Paypal as goods only, You can choice 100% pay after ordering or 50% after artwork confirmed and 50% before shipping. |
| Can I make a sample first, and how is the sample fee | Yes. We can make samples first, the price will be the mold fee and enamel, print sample fee. It’ll need extra $40 if you want o see samples in person. |
| How long is production time for your company (: | One month for enamel+print sample, three months for mass-production |
| What is your usual production time? Do you offer a satisfaction guarantee or remake pins if their are some with flaws? | One month for enamel+print sample, three months for mass-production |
| What is your average turn around time? | One month for enamel+print sample, three months for mass-production |
| Do you guys have MOQ? | No, there is no MOQ required. We can make even just one piece if you want. |
| Do you offer a satisfaction guarantee or remake pins if their are some with flaws? | Yes, we do offer a satisfaction guarantee. Our flaw rate is approximately 10% (about 5 pieces out of 50 pieces and about 8 pieces out of 100 pieces). If the flaw rate exceeds this, we will provide a discount. If most of the items are flawed, we can remake them for you. |
| what is your flaw rate? | Yes, we do offer a satisfaction guarantee. Our flaw rate is approximately 10% (about 5 pieces out of 50 pieces and about 8 pieces out of 100 pieces). If the flaw rate exceeds this, we will provide a discount. If most of the items are flawed, we can remake them for you. |
| Thank you for the quote It’s out of my budget unfortunately | What’s your target price, I would like to send to our manage to see if we can have some discount for you. |
| If I placed an order would I be able to have progress photos sent. As well as ownership with the design not being copy or remade to sell by someone else? | Yes. We have support team will send pictures and vedio during making… Sure. We don’t sell or remake any of clients’, it’s a rule here |
| What is the blue color? | This is a special blue ink to prectect the area of translcuent enamel or 3D areas |
| What is your PayPal account | Please paypal to bill@huainco.com |
| What file do you use for artwork? | Jpg, png, pdf and .ai, cdr or any digital proof are workable, as clear as possible |
| What type of file you need of the design | Jpg, png, pdf and .ai, cdr or any digital proof are workable, as clear as possible |
| How can I make pins with you? | Any pin ideas, you can email to sales@hipins.com or message via Instagram, please include the size, quantity, effect and more details will be helpful |
| How can I make pins with you? | Any pin ideas, you can email to sales@hipins.com or message via Instagram. |
| What’s your flaw rates? | Let’s say it will be about 5 pieces for 50 pieces and abut 8 pieces of 100 pieces |
| How do you deal with these flaws? Can I ask replacements, refunds or discount | Yes. you can advise any resloutions, we will give some discounts if flaws is only a few pieces |
| What is the MOQ for your pins? | No MOQ |
| Do you charge separately for back stamps, or there is only one fee for both pin mold and back stamp? | One Fee, all things included. |
| Which courier do you use for shipping? Can you use FedEx? | Yes. We’re using FedEx IP and UPS Express Saver currently. |
| What is the standard turnaround time for pin making (please give me a realistic turnaround time). When I did my research, it said that your company has high quality pins, but turnaround time is longer, so I just want to know realistically what I am looking at. | For complex fantasy pins, One month for enamel+print sample, three months for mass-production, for simple designs, it’s just need 10-12 days |
| Can you make a sample of my pin before mass production? If yes, how much would it cost? | Sure. Sample picture first. Costs depend on your design. |
| Does your company do the metal plating in house or is it outsourced? | Outsourced. In fact all factories are using outsourced plating factories. |
| What is the flaw rate for your pins? What is your quality control process? | It’s hard to say, but I can say 3pcs for 50pcs and 8pcs for 100pcs. |
| How do you handle flaw pins upon receiving the pins? | You can ask refund if there’re many flaws, and we also ship all extras with our shipping. |
| Do you accept half payment when order is placed, and then half payment when the pins are completed? Can you accept PayPal? | Paypal. 50% front and 50% before shipping. |
| Can you guys support printing the backing card, and packing the pin with its own individual card? If yes, what is the unit cost for this extra process? | Yes. workable, and costs depends on your designs. |
| Do you have a presence on the alibaba website? I would like to see if there are any reviews for your company. | Sorry. We don’t have that. |
| Hello! Do you have a price list and moq info for your pins? | Price depends on your design, quantity and other details, and NO MOQ |
| How do you usually ship to India? | Shipping need about 7 days |
Do you ship to India?I am a pin collector. I want to pins from you and use for reselling in India.
| Yes. Shipping worldwide, but do you have your own designs? We only make customized designs. We don’t sell customer’s designs. |
| Well I do not have a import license, Can it be sent as gift? | Yes. I think that’s the normal way for lapel pin industry. We’ll put a very low value on the shippigng document |
| Hello! Do you have a price list and moq info for your pins? | Sorry, we don’t have a price list, and no MOQ. Price depends on your design, quantity and other details |
| Thank you for the quote very sorry but it’s not competitive to my other rmanufacturers | Sorry. What’s the workable price usual? I just report with my manager and we’re like to to fit the prices with others? |
| Do you make custom ones? If I send you a design can you make it? | yes, we do customized pins. You can just send me your proof then we can create it and Free Artwork |
| Thanks! Do you have any more details? Sizes, Quantity, Effects? or anything you can support? |
| Do you make order to Macedonia | yes, we ship worldwide. Is there anything we can do for you? |
| Hello! Do you have a price list and moq info for your pins? | Hello, We don’t have price list. Price depends on your design, quantity and other details. We don’t have MOQ. |
| If I can deliver it to someone in China I’ll care for the shipping | Yes and Free shipping via courier in China. |
| So without the sample fee you are going to choose colors and all without my consult, correct? | No, we’ll send artwork for your confirmation. But you can’t change them after artwork confirmed and producing started. It’ll need extra fee if you do want to change them |
| How can I buy the pin on your page? | Sorry. Picture reference only not for sale. All pins are customized, and you can custom made your pins. Any customizd pin ideas, you can email to sales@hipins.com or message via Instagram. |
| Hello, ok thanks, just wanted to be sure what happened with the last companies black nickel pins wouldn’t be a big risk for this order with the scratches and stuff since they said it happens with the spray and buffing for Bn. | Yes. Sometimes it happened but I think it can be avoided.
It need more carefully and more QC. |
| How much would it cost to start on the proof | Free Artwork, you don’t need to pay any for artwork before ordering |
| Can I proceed with printing the sample directly after the color samples are ready? | Yes, but we recommend confirming the color samples first. Changes after printing may need extra costs. |
| Can I proceed with printing the sample directly after the color samples are ready? | Yes, you can, but our standard practice is to first confirm the color samples and make any necessary changes to ensure satisfaction before proceeding with the print sample. Making changes to the colors after the print sample is produced will incur additional fees. |
| I’m quite bad at explaining sorry, i mean it makes it indent like soft enamel. even though the surface is flat, you can see it is like a hole | They are flat but indent In a visual sense, as a flat clear enamel added over them after glitters or pearl approved. |