Overview
“I fixed them 🙂 It looks like the bubble wrap is pressing against the pins and causing circles onto the pin. If this happens to your clients, tell them to bake at 200 degrees for 10-15 mins. This will save you a lot of headache with angry customers.”
— ** Client
This collaboration with client. addressed pressing concerns about the quality of custom enamel pins, including enamel curing issues and damage caused during transit. By refining production and packaging processes, the team successfully resolved these issues, ensuring a better client experience.
Our Client faced two significant challenges:
- Surface imperfections on enamel pins due to baking inconsistencies.
- Damage caused by packaging materials, which left impressions on the enamel during transit.
Through temperature adjustments, baking process optimizations, and redesigned packaging, these challenges were resolved effectively.
Specifications at a Glance
- Item: 3 inches Pin on Pin, Hard Enamel Pins
- Issue: Surface imperfections, packaging-related damage
- Solution: Adjusted baking temperature and time, improved packaging process
- Packaging Recommendation: Foam paper wrapping instead of bubble wrap
Identifying the Problem
Client identified visible imperfections on enamel pins caused by issues during the baking and transit stages. The client reported:
- Bubbles and irregular finishes after baking at 150°C.
- Circular impressions on pins, likely caused by bubble wrap pressing against the enamel during heat exposure in transit.
This feedback led to an urgent request for 60 remanufactured pins with a focus on preventing future issues.
Implementing Solutions
- Baking Adjustments:
- Tests revealed that 200°C for 5-10 minutes produced significantly smoother finishes, curing the enamel effectively. In some cases, an extended bake time of up to 15 minutes was necessary.
- This adjustment ensured consistent quality and minimized surface imperfections.
- Packaging Redesign:
- Initial packaging relied on bubble wrap, which created pressure points on the enamel during transit.
- The new packaging method involved wrapping the pins in foam paper, placing them in a plastic bag, and then sealing them in a ziplock bag. This eliminated the risk of impressions forming on the enamel surface.
Sharing Preventative Measures
The client’s feedback emphasized the importance of educating customers on resolving similar issues:
- Baking at 200°C for 10-15 minutes can fix imperfections if they appear after production or transit.
- Proper packaging materials, such as foam paper, should be used to avoid damage during delivery.
“This will save you a lot of headache with angry customers.” – *** Inc.
FAQs
1. How can I fix imperfections on enamel pins after production?
Increase baking temperature to 200°C and bake for 10-15 minutes. This helps smooth out the enamel and ensures proper curing.
2. What is the best packaging material for enamel pins?
Use foam paper instead of bubble wrap to avoid impressions forming on the enamel during transit.
3. What steps can I take to ensure consistent enamel finishes?
Monitor baking temperature and time closely, ensuring the oven temperature is accurate. Conduct quality checks after curing to identify any issues early.
Contact Us
At HIPINS.com, we prioritize quality and client satisfaction. If you’re experiencing production challenges or want to explore custom enamel pins, reach out to us for expert guidance and solutions.
Contact Us Today