Shipping Policy

Production, dispatch, and delivery of your custom order.

1. Custom production and delivery

Custom pins, medals, and related products require production before they can be shipped. Production time and transit time are separate. When planning an event or launch, allow time for artwork review, any requested samples, production, dispatch, and delivery. A shipping estimate alone does not describe the full time needed to complete a custom order.

2. Delivery destinations

Delivery availability depends on the destination, carrier service, parcel characteristics, and any local restrictions. Provide your full destination and postal code when requesting a quotation. If you need delivery to a remote location, a post office box, or a military address, request confirmation that the selected service can deliver there before placing the order.

3. Production and dispatch

Production begins after we have received the agreed payment, your written artwork approval, and any required sample approval. We confirm the production estimate for your particular specifications before production starts. Artwork changes, additional samples, or changes in quantity may require a revised schedule; we will notify you before proceeding with a change that affects cost or timing.

4. Shipping methods and charges

Shipping is quoted for the confirmed delivery address, parcel weight and dimensions, and selected service. The shipping amount and any known surcharges will be shown at checkout or confirmed in writing before you pay. We do not apply a universal flat shipping rate or free-shipping promise. Any additional charge resulting from a requested change must be explained and accepted before we proceed.

5. Delivery estimates

Transit estimates describe the expected carrier journey after dispatch. Customs processing, local holidays, weather, and other transport disruptions can affect arrival. Treat an estimated date as an estimate unless a specific delivery commitment has been agreed in writing. Contact HIPINS before ordering if delivery on or before a particular date is essential.

6. Customs duties and import charges

Your quotation or checkout information will state whether import duties and taxes are included. For delivery quoted with duties paid, the agreed import charges are included. For delivery quoted without duties paid, the recipient is responsible for the import charges identified before purchase. If the import-charge basis is not clear, we will clarify it before accepting the order rather than assume an undisclosed charge is your responsibility.

7. Delivery details and tracking

Please check the recipient’s name, full address, postal code, and contact details before placing your order. We provide tracking details when a tracked shipment is dispatched. Address changes requested before dispatch will be checked for feasibility and any additional cost. After dispatch, changes depend on the carrier and cannot be guaranteed. We will obtain your agreement before arranging an optional split shipment that increases your shipping cost.

8. Delayed damaged or missing shipments

Contact us promptly if a shipment is delayed, missing, or damaged. Include the order reference, tracking number, and photographs of damaged items and packaging where available. We will coordinate the carrier enquiry and keep you informed. Please retain affected goods and packaging until we confirm the next steps. You do not have to resolve a carrier claim yourself before raising an issue with HIPINS. Any replacement, refund, or other remedy will follow the circumstances and applicable consumer rights.

HIPINS is operated by Hua in Lapel Pins Co., Ltd.
Address: No. 88, North Section of Huangshan Avenue, Tongling, Anhui, China
Email: sales@hipins.com

For assistance, email us or contact HIPINS.